Politique de remboursement
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Dreamzforyoureyez@gmail.com. Please note that returns will need to be sent to the following address: Skrymegatan 26 , Zip Code: 504 47, Sweden, City: Borås and our company name DREAMZ N NIGHTMAREZ or our company owner Wali Rosbeh.
We aren't responsible for any return fee unless there is an issue that has been made by us such as wrong size. Custom taxes is another factor that we aren't responsible for therefore it is important to read our policy.
You can always contact us for any return question at Dreamzforyoureyez@gmail.com.
Lost Items
We don’t stand for any lost items or goods that has been processed by shipping companies as it’s outside of our responsbility.
Please contact Your local shipping company regarding your package or search up your tracking number at 17TRACK to know what company is dealing with your package!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Dreamzforyoureyez@gmail.com.